If you do not see an answer to your question, please contact us and we will do our best to help!
Are Canadian orders priced in Canadian Dollars when they are shipped from Surrey, British Columbia?
Sorry, all prices shown are in US Dollars and will be converted to Canadian dollars by your credit card issuer or PayPal at the current exchange rate. At this time, we only have the facility to price and process our products in US Dollars. We purchase all our products in US Dollars and mark them up accordingly.
How do I know which version of the Scor-Pal I have?
Version 1 and Version 2 are grey in color and has grooves at every half inch. Version 3 introduced in December 2010 is light blue in color and has grooves every one quarter inch. Version 4 introduced in November 2014 under the name "Scor-Pal Eighths". It also is light blue in color but has grooves every one eighth inch across the full width of the scoring surface. The ruler markings were also improved to show every 1/4", 1/2" and 3/4".
Can I buy Scor-Pals from major retailers like Michael’s, Hobby Lobby and Jo-Ann’s?
No. Scor-Pal products are sold by the smaller independent retail scrapbook, craft and rubber stamp stores.
My Scor-Tool has worn down or I’ve lost it, where can I obtain a replacement?
Extra Scor-Tools can be purchased at a cost of $4.00. A harder version of the Scor-Tool was introduced in December 2008. The Scor-Tool does wear down over time. It is important when using it, to hold it like a pen at a 45 degree angle and score on the side, not the tip. You also do not need 'white knuckle' pressure to make a good score mark. It is possible to restore the points with fine sand paper.
How much does it cost to ship your products?
Orders over $75.00 shipped to a North American address (including Alaska & Hawaii) are shipped free. Other orders are shipped by USPS mail or UPS Ground at standard prices. The actual cost of shipping your order will be shown in the check out process before you commit to the order.
Where are your products shipped from?
Orders destined for United States or International addresses are shipped from Blaine, Washington State. Canadian orders are shipped from Surrey, British Columbia by Canada Post.
Do you ship your products internationally?
Yes, we ship internationally, but you may be able to save additional money by buying from our international resellers. We have retailers in Europe, Australia, New Zealand and many other countries who sell our products.
I am a retail store; do you sell on a wholesale basis?
Yes. We sell wholesale either directly or through a number of major distributors.
Where can I find tutorials and projects, using the Scor-Pal?
Visit our Projects List section to find over 150 projects and tutorials you can explore and download. Our Basics section contains extra information on how to do non-standard measurements when there is no groove at the spot you want. Both the Projects List and Basics sections can be found in the top main menu. We also have a Project Book 'SCORE, FOLD, CREATE!' available for sale.
What is the difference between the Scor-Pal and the Scor-Buddy?
The main difference is the size of the units. The Scor-Pal scoring surface is 12” x 12”, whereas the Scor-Buddy is 7” x 7”. While the Scor-Buddy is more portable, the Scor-Pal’s size offers the opportunity to undertake more complex projects such as boxes and envelopes.
Where can I download the Scor-Pal (Centimeters) instructions?
Please click one of these links: English, French, Dutch, German and Spanish.
Where can I download the Scor-Envi instructions?
Please download the English instructions here.